Owner FAQs

We provide full-service residential property management across Northern California, including rental pricing and marketing, resident screening and placement, rent collection, maintenance coordination, lease administration, monthly owner reporting, and owner portal access. Whether you need ongoing management or tenant placement support, we tailor the service level to your property and goals.

We apply documented qualification criteria consistently to every application. Depending on the property’s published rental criteria and applicable law, screening may include identity verification, credit and payment history, income, rental history, eviction records, and criminal history when legally permissible. We review each completed application as a whole rather than relying on a single data point, which supports Fair Housing compliance and more informed placement decisions.

Residents submit requests through an online portal, and our team coordinates the work from start to finish with a vetted vendor network. We keep residents informed, document the process, and include vendor invoices with your monthly owner statement. Urgent issues that cannot wait are handled through our emergency contact line, while non-urgent matters are addressed during normal business hours.

State and local laws vary widely on this. In some Northern California jurisdictions, sources of income protections may apply, which means accepting housing vouchers could be required. We recommend reviewing the regulations specific to your city or county, and we are happy to help you navigate what applies to your property.

Yes. Norcal Living Property Management, Inc. is a fully licensed property management company operating in compliance with California's licensing requirements and industry standards. You can trust that your investment is in qualified, accountable hands.

Yes. We provide an emergency contact line for urgent property issues that cannot wait. For general questions and non-urgent matters, our team is available during normal business hours and responds promptly.

Absolutely. We offer direct deposit for all owner disbursements, so your rental income moves to you efficiently and on a dependable schedule, with no chasing down checks.

You have full visibility into your lease agreement. As your property management partner, we handle the lease execution on your behalf under the authority granted in your Property Management Agreement, but you are always welcome to review the lease terms before anything is signed.

Yes. Norcal Living has a dedicated real estate division helping clients buy and sell homes and investment properties throughout Northern California. Whether you are purchasing your first rental, expanding your portfolio, selling an investment property, or preparing for your next move, our team provides experienced guidance from strategy through closing.

For investment clients, having real estate and property management expertise under the Norcal Living brand creates a more coordinated experience before, during, and after the transaction.

Real estate brokerage services are provided through Norcal Living by eXp Realty. Property management services are provided separately by Norcal Living Property Management, Inc.

Owner disbursements are processed on a consistent monthly schedule, typically via direct deposit, after rent has been collected and any expenses for that period have been applied. You will always have a clear accounting of what came in and what went out.

We make it easy for residents to pay on time by offering online payment options alongside traditional methods. When payments are late, we follow a defined process aligned with your lease terms to address it quickly and professionally.

Standard leases in our market are typically 12 months, which provides stability for you as an owner and for your residents. Depending on market conditions and your preferences, we can discuss alternative term lengths as well.

Security deposit amounts are set in accordance with California law and current market conditions. The specific amount is determined based on factors such as the monthly rent and the overall application profile, and we ensure it is handled in full compliance with state requirements.

Once we have the Property Management Agreement in place and your property is ready, we move quickly. Our onboarding process is designed to be straightforward so we can get your home protected and performing without unnecessary delays.

We manage a wide range of residential properties across Northern California, including single-family homes, multi-family buildings, condos, and townhomes. Our approach is tailored to the specific needs of each property, not one-size-fits-all.

You receive detailed monthly financial statements covering rent collected, expenses, and maintenance activity, giving you a clear picture of how your investment is performing. Additional reporting is available upon request, and our goal is always full transparency.

Security deposits are held in a dedicated trust account that is legally separate from our operating funds, in full compliance with California law. This protects both you and your residents and ensures deposits are handled with the integrity your investment deserves.